Support

We're here to help centers, staff, and families get the most from iSight.

Sign in

IMS Portal (Family & Staff): uvims.myinsightapp.com
Choose Family for parents or Staff for center employees on the login screen.
Parents on mobile: use the iSight iOS app with the same family account email.

Contact support

Email: support@isight.live
Sales & demos: sales@isight.live

We typically respond within one business day. For urgent center operations issues, include your center name and account email.

Common topics

Parents — can't sign in?

• Make sure you selected Family (not Staff) in the app or at uvims.myinsightapp.com.
• Use the email address your childcare center registered for your account.
• Try "Forgot password" or request a one-time verification code.
• Contact your center's front office if your account hasn't been activated yet.

Staff — dashboard access

• Sign in at uvims.myinsightapp.com and select Staff with your staff credentials.
• New staff receive an invitation email to set a password.
• Ask your center director if you need role permissions updated.

Centers — interested in iSight?

Email sales@isight.live to schedule a demo, discuss pricing, or plan a migration from another childcare management system.

Privacy

See our Privacy Policy for how we handle your data.

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